Refund and Returns Policy

At Elite Professional Academy (EPA), we are committed to providing high-quality educational content and learning experiences. Please read our refund and cancellation policy carefully before making a purchase.

1. No Refund on Digital Products

All our courses, training programs, and digital materials are non-refundable and non-transferable.
Once the course is purchased and access is granted (via app, portal, or shared links), no refund requests will be accepted under any circumstances.

2. No Cancellation After Purchase

Once a course is purchased, it cannot be cancelled.
Users are advised to review course details, curriculum, and eligibility before making payment.

3. Duplicate Payment / Technical Errors

In case of duplicate payment or transaction failure where money is deducted but order is not confirmed:
- The amount will be refunded within 7–10 working days after verification.

4. Physical Product Refund (If Applicable)

For courses that include physical items (such as pen drives or books):

Refund/replacement will only be considered if:
- The product is damaged during delivery, OR
- A wrong product is delivered
To request a replacement:
- You must inform us within 48 hours of delivery
- Provide photo/video proof
No refunds will be provided for:
- Change of mind
- Incorrect order selection
- Minor packaging damage

5. Course Access Issues

If you face any issues accessing the course:
- Our support team will assist you to resolve the issue
- Refunds will not be issued for technical issues once access is provided

6. Refund Processing (If Applicable)

Approved refunds (if any) will be processed via the original payment method
Processing time: 7–10 working days

7. Contact for Support

For any queries related to refunds or cancellations, please contact:

Elite Professional Academy
+91 9206797979
eliteprofessionalacademykop@gmail.com